This contractual document will govern the General Conditions for contracting products or services (hereinafter, “Conditions”) through the marketplace farmersfarmweb.com , owned by AGRO ORGÁNICO SL under the trademark of FARMER’S FARM, hereinafter, PROVIDER, whose data contact also appear in the Legal Notice of this website.
These Conditions will remain published on the website at the disposal of the USER to reproduce and save them as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the responsibility of the USER to read them periodically, since those that are in force at the time of placing orders will be applicable.
The contracts will not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commerce Codes and in this or other special laws.
The acceptance of this document implies that the USER:
- You’ve read, you understand and you’re agree with this text.
- He is a person with sufficient capacity to contract.
- You assume all the obligations set forth herein.
These conditions will have an indefinite validity period and will be applicable to all contracts made through the PROVIDER’s website.
The PROVIDER informs that the business is responsible and knows the current legislation of the countries to which it sends the products, and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were previously acquired from the modification.
Identity of the contracting parties
PROVIDER: intermediary between PROVIDER and USER of the products or services published in the marketplace .
- AGRO ORGÁNICO SL, with registered office at Service Area exit 26, A-92 Address Baza Granada, – 34 18800 Baza (Granada), NIF B01974179 and with customer/USER service telephone number 676483104.
PROVIDER: seller of the products or services to the USER, published in the PROVIDER’s marketplace .
USER: buyer of the products published in the marketplace .
Object of the contract
The purpose of this contract is to regulate the contractual relationship of sale born between the PROVIDER and the USER at the moment in which the latter accepts the corresponding box during the online contracting process.
The contractual relationship of sale entails the delivery, in exchange for a certain price and publicly exposed through the website, of a specific product or service.
The USER will select a username and a password, over which they will have full responsibility for use and custody, and will be responsible for the veracity of the personal data provided to the PROVIDER, committing to make diligent use of them and not to make them available of third parties, as well as to communicate to the PROVIDER the loss or theft of the same or the possible access by an unauthorized third party, so that it proceeds to the immediate blocking.
Once the user account has been created, it is reported that in accordance with the requirements of article 27 of Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will continue the following steps:
1. General contract clauses.
2. Shipping and delivery of orders.
3. Right of withdrawal.
4. Online Claims and Dispute Resolution.
5. Force majeure.
7. General information about the offer.
8. Price and validity period of the offer.
9. Transportation expenses.
10. Form of payment, expenses and discounts.
11. Purchase process.
12. Disassociation and suspension or termination of the contract.
13. Guarantees and returns.
14. Applicable Law and Jurisdiction.
1. GENERAL CONTRACTING CLAUSES
Unless specifically stipulated in writing, placing an order with the PROVIDER will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.
This marketplace platform offers the service of putting OFFERS and DEMANDS in contact, charging, electronically, a commission for each purchase-sale transaction carried out under the General Conditions set forth herein, not being responsible for the products and/or services offered by third-party SUPPLIERS since, according to EU Directive 2000/31/EC:
- It acts only as an intermediary between the PROVIDER and the USER acting as a “meeting point” or “data hoster”.
- There is no effective knowledge of the activity or information exposed by the SUPPLIERS, in the PROVIDER’s marketplace or in others, whether it is lawful or not, or if it damages property and rights of a third party liable for compensation.
The service allows the USER to register in the marketplace , contact the SUPPLIERS to place orders for products and/or services, confirm their receipt and communicate with each other with the help of a messaging tool made available to them.
2. SHIPPING AND DELIVERY OF ORDERS
The PROVIDER will not send any order or activate any service until it has verified that the payment has been made.
Merchandise shipments will usually be made by EXPRESS COURIER (POSTAL EXPRESS, SEUR, UPS, STD, etc.), according to the destination freely designated by the USER.
The delivery time will be between 2 and 6 working days, depending on the destination population and the chosen payment method. This term is understood as long as the availability of the merchandise has been confirmed and the full payment of the order has been verified.
Lack of execution of the distance contract
In case of not being able to execute the contract because the contracted product or service is not available within the stipulated period, the USER will be informed of the lack of availability and that he will be entitled to cancel the order and receive a refund of the total amount paid without any cost, and without thereby deriving any liability for damages attributable to the PROVIDER.
In case of unjustified delay by the PROVIDER regarding the return of the total amount, the USER may claim to be paid double the amount owed, without prejudice to their right to be compensated for the damages suffered in excess of said amount.
The PROVIDER will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the USER is false, inaccurate or incomplete.
The delivery will be considered made at the moment in which the carrier has made the products available to the USER and the USER, or their delegate, has signed the delivery receipt document.
It is up to the USER to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.
In the event that the contract does not entail the physical delivery of any product, but rather an activation of some services, these being directly downloaded from the website, the PROVIDER will previously inform the USER regarding the procedure that must be followed to carry out this download.
3. RIGHT OF WITHDRAWAL
Withdrawal form: https://farmersfarmweb.com/formulario-solicitud-desistimiento.pdf
The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the sales contract if it were a provision of a service, to exercise the right of withdrawal, regulated in the Article 102 of Royal Legislative Decree 1/2007 , of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the PROVIDER does not comply with the duty of information and documentation on the right of withdrawal, the term for its exercise will end twelve months after the expiration date of the initial withdrawal period, in accordance with article 105 of RDL 1/2007 .
The right of withdrawal will not be applicable to the contracts referred to and listed in article 103 of RDL 1/2007 , and which are listed here
All returns must be communicated to the PROVIDER, requesting a return number through the form provided for this, or by email to firstname.lastname@example.org, indicating the corresponding invoice or order number.
Once the USER has received the return number, he will send the product to the PROVIDER, indicating this number in the delivery letter, with the transport costs at his expense, at the address of AGRO ORGÁNICO SL, Service Area exit 26, A-92 Address Baza Granada, – 34 18800 Baza (Granada).
4. CLAIMS AND ONLINE DISPUTE RESOLUTION
Any claim that the USER deems appropriate will be dealt with as soon as possible, and can be made at the following contact addresses:
Postal: AGRO ORGÁNICO SL, Service area exit 26, A-92 Address Baza Granada, – 34 18800 Baza (Granada)
Online Dispute Resolution
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
5. FORCE MAJEURE
The parties will not incur liability for any fault due to force majeure. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure.
The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.
If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.
The USER declares to have read, know and accept these Conditions in their entirety.
7. GENERALITIES OF THE OFFER
All sales and deliveries made by the PROVIDER shall be understood to be subject to these Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal of AGRO ORGÁNICO SL or to what is stipulated here, will have effect, unless expressly agreed in writing signed by the PROVIDER, in this case, these particular agreements will prevail.
Given the continuous technical advances and improvements of the products, the PROVIDER reserves the right to modify its specifications regarding the information provided in its advertising, until it affects the value of the products offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the products offered is affected.
8. PRICE AND VALIDITY PERIOD OF THE OFFER
The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased.
The prices applicable to each product are those published on the website and will be expressed in EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.
Before making the purchase, you can check all the details of the budget online: items, quantities, price, availability, transport costs, charges, discounts, taxes and the total purchase. Prices may change daily while the order is not placed.
Once the order is placed, the prices will be maintained whether or not the products are available.
Any payment made to the PROVIDER entails the issuance of an invoice in the name of the registered USER or the company name that the latter has informed at the time of placing the order. This invoice will be sent together with the purchased product. The invoice can be downloaded in PDF format by accessing the web management panel with the user account. If you want to receive it by email, you must request it by any of the means that the PROVIDER makes available to you, informing you that at any time you can revoke said decision.
For any information about the order, the USER may contact the PROVIDER through the customer service telephone number 676483104 or via email to the address email@example.com.
9. TRANSPORTATION COSTS
The prices published in the store do not include shipping or communication costs, or installation or download costs, or additional services, unless otherwise expressly agreed in writing.
Postage will be calculated at the time of saving the basket or budget, since they are calculated by the weight of the products and by the delivery address.
10. METHODS OF PAYMENT, CHARGES AND DISCOUNTS
The PROVIDER is responsible for economic transactions and enables the following ways to make the payment of an order:
- Credit card
- Wire transfer
The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to the website. data. To achieve these ends, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls.
The PROVIDER undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.
The following activities are prohibited under the card brand programs: the sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Cardholder.
11. PURCHASE PROCESS
Basket (budget simulation)
Any product from our catalog can be added to the basket. In this, only the articles, the quantity, the price and the total amount will be observed. Once the basket is saved, the taxes, charges and discounts will be calculated according to the payment and shipping data entered.
The baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides.
From the basket you can place an order by following the steps below for its correct formalization:
1. – Verification of billing information.
2. – Verification of the shipping address.
3. – Selection of the form of payment.
4. – Place the order (buy).
Once the order has been processed, the system instantly sends an email to the PROVIDER’s management department and another to the USER’s email confirming the completion of the order.
Orders (purchase requests)
In a maximum of 24 hours, on working days, an email will be sent to the USER confirming the status of the order and the date of shipment and/or approximate delivery.
12. DISSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT
If any of these terms and conditions are found to be unlawful, void or for any reason unenforceable, this condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.
The PROVIDER may, without prior notice, suspend or terminate the contract when the USER does not comply with or follow any of the obligations established in this document or any applicable legal provision, license, regulation, directive, code of practice or usage policy.
When the PROVIDER exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power or resource that may be available to the PROVIDER.
13. GUARANTEES AND RETURNS
The guarantees will respond to what is regulated in the Title referring to “Guarantees and after-sales services” of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, which you can access by clicking here
14. APPLICABLE LAW AND JURISDICTION
These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The PROVIDER and the USER agree to submit to the courts and tribunals of the USER’s domicile any controversy that may arise from the provision of the products or services subject to these Conditions.
In the event that the USER is domiciled outside of Spain, the PROVIDER and the USER expressly waive any other forum, submitting to the Dispute Resolution Body that will act as an intermediary between the two in accordance with Art. 14.1 of Regulation (EU) 524/ 2013, without the need to resort to the courts of justice. For more information, see clause “4. ONLINE CLAIMS AND DISPUTE RESOLUTION of these Terms.